Your Cart is Empty
At VivaWell, we are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for details on how we process and ship orders.
All orders are processed within1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be handed over to our shipping partners for dispatch.
You will receive a confirmation email with tracking information once your order has shipped.
Estimated delivery times may vary depending on your location:
United States: 7–15 business days
Canada: 10–20 business days
United Kingdom & Europe: 10–20 business days
Australia & New Zealand: 10–25 business days
Rest of the World: 15–30 business days
Please note that these are estimated delivery times and may be affected by customs, carrier delays, or unforeseen circumstances.
VivaWell offersfree standard shipping on most orders.
In some cases, expedited shipping options may be available at checkout for an additional cost.
All orders includetracking where available.
Tracking details will be emailed to you once your order has shipped.
Please allow3–7 business days for tracking updates to appear in the system.
VivaWell ships internationally.
Customers are responsible for anycustoms duties, taxes, or import fees charged by their country.
We are not responsible for delays caused by customs processing.
Please ensure that your shipping address is entered correctly at checkout.
VivaWell is not responsible for orders shipped to incorrectly provided addresses.
If a package is returned due to an incorrect address or failed delivery attempt, reshipping fees may apply.
If your order has not arrived within the estimated delivery time, please contact us atsupport@vivawell.com.
We will work with our shipping partners to locate your package or provide a suitable resolution.
Orders can only be canceled within12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.
If you have any questions about our shipping policy, please contact us:
📧Email:support@vivawell.com
VivaWell reserves the right to update or modify this Shipping Policy at any time without prior notice.
Store Name: VivaWell
At VivaWell, your satisfaction is important to us. Please read our Returns & Refunds Policy carefully before making a purchase.
We accept returnswithin 30 days of delivery.
Items must beunused, unworn, and in their original packaging.
Proof of purchase (order number or receipt) is required.
Non-returnable items include:
Perishable goods
Personal care or hygiene products once opened
Gift cards
Items marked asFinal Sale
If you receive a damaged, defective, or incorrect item, please contact us within7 days of delivery.
Include clear photos or videos of the issue so we can resolve it quickly.
Approved cases may receive areplacement or full refund at no extra cost.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within5–10 business days.
Original shipping costs arenon-refundable.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Return shipping fees arenon-refundable.
Orders may be canceled within12 hours of purchase.
Orders that have already been processed or shipped cannot be canceled.
If you haven’t received a refund yet, first check your bank or payment provider.
Processing times may vary depending on your financial institution.
If issues persist, contact us atsupport@vivawell.com.
We only replace items if they are defective or damaged.
If you need an exchange, contact us with your order details.
📧Email:support@vivawell.com